Frequently Asked Questions

For now, Nala is sold exclusively in one place and your hot little hands have found it. Selling to you directly means that we can control the prices and ensure Nala remains as affordable as possible.

While we endeavour to one day accept love and affection as a payment method, for now we accept Visa, Mastercard, American Express, PayPal, Afterpay, Apple Pay and Shop Pay.

Of course! Your BFF told us she wanted some hot new underwear so head here to give them what they want.

We've got your back with these delivery costs. Here are the deets:

Australia
Free standard shipping on all orders, just because
Free express shipping on all orders over $60 aud

New Zealand
Free standard shipping on all orders over $150 nzd
$10 nzd standard shipping
$30 nzd express shipping

Rest Of The World
$10 aud standard shipping

If you simply can’t wait any longer for your Nala (we get it), Express Post is available for free on all AU orders of $60 or more. For orders under $60 we simply pass on the cost of $8.95. NZ, you can also get Express Post for $30 nzd.

We sure do. We couldn’t deprive our non-Aussie besties of the comfiest undies ever. NZ, standard shipping is $10 nzd and for anywhere else in the world, it's $10 aud.

International buyers, we love you! But do us a favour and check any import fees you may be liable for before ordering. We don’t take any responsibility for import tax charged by international governments outside of Australia and these fees are not included in your total order value. Also, Nala does not offer refunds, due to additional customs and tax charges. If the fee is not paid, the order will be returned to Nala at your expense. For more information, check out our Shipping and Delivery Policy. 

Of course you can. Click here to track your Nala

We are working on teleporting your Nala to you but for now, these times will have to do.

Australia
Standard: 5-7 business days
Express: 2-4 business days

New Zealand
Standard: 5-8 business days
Express: 2-5 business days

Rest Of The World
7 + business days

Your underwear gets packaged up in our local Melbourne warehouse. Our warehouse master AKA Clinton, ensures your pieces get the red carpet treatment, as they are folded and packaged up for the journey to your doorstep.

Your Nala will arrive in a certified recycled cardboard box or satchel. Inside of that, your underwear will be inside a hygiene bag, made from certified recycled plastic. The bag is designed to be reused so don’t toss it! Instead, use it to carry your tampons, grapes and sex toys on a night out. 

Yep, we offer returns on all full priced items. Buying underwear online can be tricky so we want to make it as easy as possible for you to return any pieces that aren’t quite right. If returning an item, it must be unworn, unwashed and the swing tag attached (as it was upon arrival). Then print off and complete our Returns Slip with your order number and product name (this can be found in your order confirmation email). See all returns info here

You have 30 days to decide and return, if you choose to.

Try on your Nala underwear near a mirror so you can check out how damn fine you’re gonna look. Also make sure you keep the swing tag and labels on, so you can return them if you need a different size. Oh, and when you’re trying on our bottoms, make sure you try them over your underwear because good hygiene is sexy. 

Of course! Head to the Returns and Exchanges page for all the deets.

As a brand that’s built principles of sustainability into the foundation of our business, we’d like to say we’re pretty sustainable. We won’t stand here and tell you we’re solving climate change one bra at a time, but we are taking meaningful steps to ensure we are doing right by our planet. This includes the selection of our fabrics, our packaging and the factories we work with. You can read more about what we’re doing here.

Sugar and spice and everything nice. Ok not quite, but close…

Our Bio Butter range is made of a sustainable bio-based nylon. We are proud of this silky, breathable fabric for many reasons including being free from harmful chemicals and toxins and being made from regenerative sources, like corn.

Our Flossy Mesh is made from a recycled nylon mesh, with fibres otherwise destined for landfill. We give these offcuts a second life, and they give us the joy of our delicious-to-touch, Flossy Mesh. Of course, it’s free from harmful chemicals and toxins and is full of all the sustainable, earth friendly stuff we love.

Our incredible team with a combined 100 years designing bras and underwear. If there were a PHD in underwear, they’d have it. It means that every piece is intricately crafted with precision to ensure the best, most comfortable and supportive fit.

We sure do. After chatting to our trans friends, we identified the need for comfortable, sexy and supportive underwear for trans women and gender diverse folx. The Everybody Tuck has been designed specifically for those AMAB (assigned male at birth) and provides a gentle tuck and mild compression without sacrificing comfort.

Our Everybody Scoop Crop is a gender neutral crop top, designed to be worn by women, men and our gender non conforming friends.

Caring for your Nala isn’t complicated. Make sure you wash before wear and to keep your pieces in the best condition, we recommend a cold hand wash and line dry.

Head over to our Fit Guide to see. You won’t be disappointed.

We were sick of the cool bras stopping at a D cup and wanted to support our big bust besties. So if you’re on the boobier side, we’ve got you covered! Here’s the lineup: 
Support Wirefree Bralette
Strapless Underwire Bra
Underwire Bra 

We haven’t forgotten about you! Here are the best bras and tops for smaller chests: 
Triangle Wirefree Bralette in Flossy Mesh
Triangle Wirefree Bralette in Bio Butter 
Everybody Scoop Crop 

Shoot an email through to support@wearnala.com and one of our team members will be with you asap.