Loyaltitty Program Terms & Conditions

We know legal stuff can get a little... bland... but our lawyers said we have to so...

The Loyaltitty Program ("Program") is Nala's customer loyalty program designed to reward eligible customers for engaging with and purchasing from Nala.

By joining the Program, members agree to these Terms & Conditions.

Nala reserves the right to amend, suspend, modify, or terminate the Program, any rewards, benefits, tier structures, qualification criteria, or these Terms & Conditions at any time without prior notice.

The Program is available to customers residing in Australia and New Zealand only.

Members must have a valid Shopify account with Nala to participate in the Program and redeem rewards.

Employees, contractors, and affiliates of Nala may be excluded from participation at Nala's discretion.

Members are responsible for ensuring their account information, including email address, mobile number, and postal address, remains accurate and up to date.

Certain rewards, offers, and Program communications may be delivered via email and/or SMS.

To receive loyalty rewards, incentives, exclusive offers, and promotional communications, members should remain subscribed to Nala email and/or SMS marketing communications.

Members can also access available rewards by logging into their Loyaltitty account on the Nala website.

Nala is not responsible for rewards, communications, or offers not received due to inaccurate account information, unsubscribed marketing preferences, technical issues, or other circumstances outside of Nala's control.

From time to time, members may receive loyalty rewards, discount codes, vouchers, offers, or other incentives.

Unless otherwise stated:

• Loyalty rewards are not redeemable for cash.
• Loyalty rewards are non-transferable and may not be resold.
• Only one promotional code may be used per order unless otherwise specified.
• Loyalty rewards cannot be applied to previous purchases.
• Loyalty rewards may have expiry dates and usage conditions.

Birthday rewards are valid for 30 days from the date of issue and are subject to minimum spend requirements based on the reward value. Minimum spend thresholds, exclusions, redemption windows and other offer-specific conditions will be communicated in the relevant email, SMS or reward notification.

• $10 birthday reward: minimum spend of $60
• $15 birthday reward: minimum spend of $80
• $20 birthday reward: minimum spend of $80
• $30 birthday reward: minimum spend of $100

Loyalty discount codes, birthday rewards, vouchers and other promotional rewards may be excluded during selected promotional periods, including sitewide sales, flash sales, clearance events and other promotions as determined by Nala. Unless otherwise stated, rewards cannot be used in conjunction with other offers.

Always-on loyalty tier percentage discounts and coupon codes are valid on full-priced items only and do not apply to clearance collections.

Tier qualification is based on eligible spend and/or activity criteria determined by Nala.

Tier qualification periods, benefits, and requirements may change at any time.

Members are responsible for reviewing their current tier status and benefits within their loyalty account.

Members who achieve Queen of the Jungle tier status may be eligible for additional benefits, including annual merchandise gifts and entry into the annual Megaprize draw.

Members who achieve Queen of the Jungle tier status on 1 July will qualify to receive the annual merch gift.

Annual merch gifts will be dispatched annually by September.

Eligible members will be contacted via email on or around July each year and may be invited to confirm or update their postal address.

If no address update is provided by the requested date, they will forgo their gift.

Nala is not responsible for merchandise lost in transit or for merchandise shipped to an outdated, incomplete, or incorrect address associated with the member's account.

Merchandise gifts are subject to availability and may be substituted with an item of equal or greater value at Nala's discretion.

Merchandise gifts are non-transferable, non-refundable, and cannot be exchanged for cash or store credit.

Members who achieve Queen of the Jungle tier status during the applicable qualifying period will automatically receive one entry into the annual Megaprize draw.

The Megaprize will be promoted and announced by Nala prior to the draw date.

The annual Megaprize draw will be conducted on or around 1 October each year unless otherwise advised.

The minimum Megaprize value will be disclosed in promotional materials relating to the draw.

Travel prizes, experiences, and other prize components may be subject to additional supplier terms, blackout periods, availability restrictions, travel dates, and booking requirements.

The prize is non-transferable and cannot be exchanged for cash, credit, or alternative products unless required by law.

The winner will be contacted using the email address associated with their account.

If a winner cannot be contacted, fails to respond within a reasonable period, or is deemed ineligible, Nala reserves the right to conduct a redraw.

Nala reserves the right to suspend, remove, or terminate a member's participation in the Program if Nala reasonably believes the member has:

• breached these Terms & Conditions;
• engaged in fraudulent activity;
• abused Program benefits;
• created multiple accounts for personal gain; or
• otherwise acted in a manner inconsistent with the intended operation of the Program.

Any rewards, points, benefits, or tier status may be forfeited upon termination.

To the maximum extent permitted by law, Nala is not liable for any loss, damage, cost, or expense arising from participation in the Program, redemption of rewards, use of benefits, delayed communications, technical issues, or events beyond Nala's reasonable control.

Nothing in these Terms & Conditions excludes any rights or remedies available under applicable Australian Consumer Law.

Nala may amend these Terms & Conditions, the Program structure, qualification criteria, rewards, tier benefits, eligibility requirements, or any other aspect of the Program at any time without prior notice.

Continued participation in the Program constitutes acceptance of any updated Terms & Conditions.

For questions regarding the Loyaltitty Program, please contact Nala Customer Support: support@wearnala.com

These Terms & Conditions should be read together with the Nala Terms & Conditions of Sale and Privacy Policy.